-Never actually fixed the problem
The many times I've been to Ace Appliance I've found them to be very knowledgeable and helpful. Prices are fair and if they don't have it in stock, I don't have to wait weeks and months tho get it.
-Incapable of showing up for a previously agreed upon time
I will NEVER shop at this establishment again! I had an issue with my oven and believed the element was out, I wanted to patron at a local business, so I went to Ace Washer. The gentleman that helped me was really nice and seemed really helpful. He gave me the part I needed and told me if I had ANY issues to come back and see him and it would be taken care of. I replaced the element, only to have my oven still unusable. I attempted to return the element to receive my $50 back, only to be told I can ONLY have store credit, which was NOT what I was told on the original visit. I was then told that I should have just had my old element tested, WHICH WAS NEVER MENTIONED!!! How do I know that is even possible?! When I mention this, the same gentleman that helped originally tells me he doesn't always mention that, well of course not, then how could you rip someone off for $50 for a part you paid MAYBE $10. My grandma has already said she will be helping me buy a new oven, but guess who it won't be from, a company that has to LIE to make a sale. I'm a young, single mother and full time biochemistry student, $50 is a lot of money to me. I've learned a very valuable lesson. That I should have bought the same exact part off of Amazon for only $20. Lesson learned, thanks Ace Washer!! I hope you enjoy your $40 of profit, I'll be sure to mention to my daughter how she couldn't go on her school field trip because you guys needed the money more. Needless to say, I left this establishment in tears today.
I would absolutely work with Chris and Ace again.
A summation of my experience with ACE Washer Supplies:
-Workers and owner are deeply inappropriate, unprofessional, and frankly quite rude
They sold me a fuse my dryer doesnt take,didnt look it up just assumed it took it(not professional) sold me a 20$ knob that i found at menards for 8 bucks.wont be going back.
The pilot light on our water heater was not lighting after we had to turn off the gas due to a leak. I called Ace and spoke with Chris Graham. Rather than come over and charge me for the service call, he tried to walk me through the process of removing, cleaning, testing, and reinstalling the burner and pilot light. After that did not work, he came and worked on the unit, which eventually ended up being too far gone to fix. Rather than wait on parts for a 10 year old water heater, I decided to go ahead and have Chris install a new one. He was very thorough and efficient in the installation and made sure the work was affordable and done right. He answered all of my questions and even gave me advice on some future work I plan on doing.
-Fraudulently “completed” work in a home where the customer wasn’t present
-Zero customer service
-Never returns phone calls or follows up
Ace Washer Supplies Inc is a US Furniture Store based in Terre Haute, Indiana. Ace Washer Supplies Inc is located at 1632 S 8th St, Terre Haute, IN 47802, USA.
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