First time I had 2 tires installed back in April they provided excellent service. This time in December the service was poor. 3 times I had to request a front end alignment once the new tires were installed.The first time they forgot to, the second time they just did an inspection, finally the third try they did the alignment. Cost us a lot wait time because they couldn't follow simple instructions. Good Luck
Great place!! All of the workers are very sociable, they make you feel at home. I went in for an alignment and came out with a fixed truck and Happy Thank you for that
I had my truck towed into Big O because it died on me on State Road 46 and so I needed to find out what the issue was. One of their mechanics called me the next morning and said it was locked up and he fixed that and that it was low on oil and he had filled it up and thought maybe he heard a tap in the engine but wasn't certain, because it was faint, if there at all. He asked me a million questions with the conversation being almost 30 minutes and although he was very nice, he sounded unprofessional, confused, and like he didn't know what to do. He ended up saying that he hadn't looked at it much, only a couple of minutes and if they did anything more it would cost a lot of money and I told him I didn't have much to spend at that time for the truck. He said they would wave $70 assessment fee because he had only spent a couple of minutes on the truck and the oil he put in didn't cost much at all. When I went in to pick up my truck the manager said the engine was blown and that my truck was dangerous to drive. I explained the mechanic said nothing like that and that I had just put a new transmission in and he could see it had 4 brand new tires. He was rude and went on and on about how dangerous it was to drive because IF and when the engine blew it would flip the truck on me if I was driving at a fast enough speed. He said that I should sell it to them and he would take the cost of the tow and their assessment fee out and give me the remainder. I explained that there should only be the tow fee because the mechanic said he didn't really investigate the issue, and only spent a couple of minutes with my truck and it would be waved and that I wasn't interested in selling it at all. The manager was rude and said it would not be waived and when I asked who the mechanic was that called he wouldn't say. I explained he needed to tell the mechanic not to tell customers he was waving the fee if that wasn't the case and that he needed to get with the mechanic to see why they had such differing opinions on my truck. The manager wouldn't even agree to speak with the mechanic and again was extremely rude to me in front of my children. Since then I took it to my regular mechanic and found out the problem was a loose starter wire. My engine IS NOT tapping or about to blow up on me like the manager said. If Big O would have taken the time to put it on a lift and actually investigate the problem, which they should have done since they did end up charging me the $70 fee to investigate, they would have easily been able to figure out why my truck died on me. Simple fix. I should not have been charged when I was told I wouldn't be and since they did charge they should have at least looked for the issue! Thank god I didn't sell them my truck like the rude pushy manager wanted!!!
This place is a joke. I went there on early morning Saturday morning when they were not busy at all even the employee who checked me in said they were not busy at all. All I needed was new tires on old rims I knew exactly what I wanted had the exact measurements for the new tire. It took them 4 HOURS to take off my old tires and put new tires on and do an alignment and also when i checked in the employee who checked me in said it would only take 1 hour and 30 minutes!! Then they proceeded to blame me because they said i should of made an appointment. I called several times before I came, asking if i should make an appointment and they said its not necessary to just bring it in. When it was finally done I tried to verify that they did an alignment and balancing and got different stories from every person I talked to. Stay away!
Felt slighted by the experience. Not sure if it was racisim or they were in the business of ranking and desseminating thier customers...
Big O Tires is a US Car Repair based in Terre Haute, Indiana. Big O Tires is located at 2909 S 3rd Pl, Terre Haute, IN 47802, USA.
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