Monday: Took in a pair of pants to be hemmed, said I needed them for Saturday, was told they'd be done by Tuesday, $12.. Fair enough.
No set prices. Wont tell you how much it will cost until after she's done and will charge you out the butt for simple stuff like hemming pants.
Horrible Customer Service
At that time I was really mad
Older Korean lady owns the shop. Doesn't speak a lot of English but she knows her trade. She does all my uniforms perfectly for the late 8 years. Very fair on price.
I said how come for what!!! You did even finish the other two she told me too much work!!!
I call 911 and asked for a police officer to come see the situation! When he came he was surprised at first but he told me that he could not do anything about it and I should go to court! Now i have my claim at the court! By the way all the three dresses only cost me $160 when I bought them! And for hemming she wanted me to pay $ 350!! It was a nightmare for me this could happen here!! It was literally a robbery! She tried to abuse me because i am not from the area!
I brought her 3 dresses for hemming. I asked her how much time she needed to finish them and told me 2 days! When I asked her about how much she would charge she told me $15/hr and She said she will call me to let me know how much they will cost before starting the work! She never called! I called her few days later and told me they're not yet finished and when I asked her about how much she told me she doesn't know yet! After 10 days she never called, so I decided to go check it! She told me they are ready and when I checked them she only hemmed one and the other two no! But she told me they are done! I decided to take them somewhere else! I asked her how much I should pay she told me $350!!!!! Literally $350!!!! I said what?!!! I thought she meant $35 since her English is not clear!! She screamed at me $350!!
Following Tues: Picked up pants, asked if everything was ok (emergencies do happen). No, she had a vacation. I asked why she didn't mention she would be closed, she replied "there was a sign"- The sign wasn't placed until Wed. I reminded her I informed her I needed the pants on Sat. However she did the work so I suggested $10 for my inconvenience. She wouldn't budge. I was clam and clear, repeated my issue to ensure there wasn't a language barrier, she understood me completely and just wouldn't budge $2. I don't feel two bucks will close her doors and was more than a fair compromise.
Unfriendly and uncaring. I suggest you go somewhere where they respect you as much as you respect them.
Wednesday: Couldn't get them on Tues. so I pulled up on Wed. Sign on door said they were closed and wouldn't open until Monday. Again, I needed the pants on Saturday.
Please please please be careful of f this woman!!!
Sue Cleaners is a US Laundry based in Terre Haute, Indiana. Sue Cleaners is located at 5137 US-41, Terre Haute, IN 47802, USA.
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