Picked up our wedding bands, after repair and cleaning. Phyllis applied for Penney's card purchased purse and Capri pants.
DO NOT BUY ONLINE. HORRIBLE EXPERIENCE AND COUSTOMER SERVICE!!!!
I will never do online business with this company again. Their customer service is horrendous and the entire company needs to close their doors forever.
Best place for Big and Tall in Terre Haute!
Great place! The cashier was nice and very pleasant.
Did an online order today for family Christmas pajamas for a polar express trip in a couple of weeks. Was so excited to get an email stating that my order was confirmed and even received a tracking number for my order. 30 minutes later I received another email that one item was on backorder. The pajamas for my son. When I called customer service, the lady informed me that they could not tell me how long the backorder would take. I told her I wanted to cancel the order entirely then. The point is to have everyone in matching pajamas and that is really going to break a 4 year olds heart when he is the only one not included. She said I could NOT do that. I asked for a supervisor and she said why they are just going to tell you the same thing and you will be on hold even longer (I had to wait over 30 minutes just to talk to her). I told her I want a supervisor no matter what. I was then put on hold and hung up on. I called multiple times before actually speaking to a supervisor who said you only have 5 to 10 minutes to cancel an order!!! That doesn't work when the company emails you 30 minutes after placing the order and then customer service takes another 30 plus minutes to answer the phone. I will NEVER ORDER FROM THEM AGAIN!
Dale Ann in Jewelry was very helpful!
Jcpenney is a US Department Store based in Terre Haute, Indiana. Jcpenney is located at 3401 S US Hwy 41, Terre Haute, IN 47802, USA.
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